European Network of Living Labs Ergolab is registered in the European Network of Living Lab Enoll

Ergolab. User Research

What is ergolab

ergolab IS A LIVING LAB FOR THE IMPROVEMENT OF INFORMATION SYSTEMS THROUGH CO-CREATION AND CO-DESIGN WITH USERS, i.e. at ergolab WE PUT THE USERS OF INFORMATION SYSTEMS AT THE CENTRE OF THE DESIGN PROCESS AND ITS DEVELOPMENT.

But… what is a Living Lab?

A LIVING LAB IS A COLLABORATIVE AND OPEN SPACE WITH A NOVEL APPROACH TO INNOVATION STRATEGY.


This approach increases the likelihood that the products or services meet the needs of the client/user involved in the development process of these products/services to end-users.

There are many Living Labs, based on the topic or industry group for which they are meant, but all of them are encompassed within the framework of European Network of Living Labs ENoLL. In case of ergolab, we make use of the potential offered by the end-users to improve the user experience and functionality of the Information Systems, something that we believe currently is critical due to the (increasing) importance of ICT's in our society.

Methodology

ergolab methodology contemplates the phases and techniques to be implemented in innovation and /or redesign projects of Information Systems in order to ensure an optimal experience of Use of Systems and a correct interaction with the interfaces. This methodology is multidisciplinary: Combines techniques from areas such as Usability, Interaction Design, Information Architecture, Sociology and Anthropology

The laboratory methodology is based on the following key concepts

ergolab

OPEN INNOVATION GUIDED BY USER

  • Identification of the real needs
  • Innovation that enables the adoption of technology

+

DESIGN FOCUSED ON USER

  • Increase in conversion rates
  • Greater ease of use
  • Better user experience

=

User

Living Lab

  • Co-creation
  • Co-design
  • Real-life setting

Learn about ergolab

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Phases

ergolab METHODOLOGY IS FLEXIBLE, SO YOU CAN APPLY ALL OR ONLY SOME OF ITS 6 PHASES. ALWAYS BASED ON CLIENT NEEDS.

  • 1

  • Contextualisation of the project
  • 2

  • Identification and recruitment of users
  • 3

  • Specify context of use
  • 4

  • Specify requirements
  • 5

  • Contextualisation of the project
  • 6

  • Identification and recruitment of users
  •  

  • Specify context of use

Expected Results

THROUGH THE IMPLEMENTATION OF ergolab METHODOLOGY IN THE DESIGN AND DEVELOPMENT OF INFORMATION SYSTEMS WE ARE ENABLE TO MEET THE REAL NEEDS OF THE USER, A BETTER USER EXPERIENCE AND, ULTIMATELY, ACCEPTANCE OF THE FINAL PRODUCT ON THE MARKET.

Overall benefits

The Living Lab approach and the involvement of end users in the Information Systems provide many competitive advantages to the client. These more specific benefits may vary based on the project, as we adapt our methods, techniques and phases to their needs.

In any case, the overall benefits that the ergolab methodology offers are as follows:

  • Better user experience
  • Higher percentage of functional use
  • Lower learning curve
  • Users as a source of solutions
  • Generation of new services and products
  • User requirements by the user

Proposed Work Plan 2014

Ergolab INFORMATION SYSTEMS

INFORMATION SYSTEMS

  • Strategy of capitalisation of results and transfer
    • Indicators and ROI
    • New pilot
  • Dissemination and Visibility: Entrepreneurs Day and Industry Congress
  • ergolab certification for Admon developments. -> +Hobeki digital@
Ergolab MANUFACTURING

PRODUCT / MANUFACTURING

  • Adequacy of ergolab methodology to Product/Hard
  • Identification of EICT (GAIA) companies with Hard product
    • Electronic, eHealth, Social and Health
    • New pilot
Ergolab SOCIAL LABORATORY

SOCIAL LABORATORY EXPLORATION

  • Observatory of social needs crossed with technological monitoring of GAIA companies
  • Innovation through hybridisation -> Social opportunities of the market for EICT companies -> Shared value
  • New product, new business model -> HCD4SI + DT4BI

Expected results 2014

INFORMATION SYSTEMS

  • ergolab Certification Guide (indicators)
  • International meeting for the dissemination of results
  • Pilot Project in the field of Information Systems

PRODUCT/ MANUFACTURING

  • Technological Map of GAIA (Hard)
  • Pilot Project in Manufacturing

SOCIAL LABORATORY EXPLORATION

  • Pilot Project: Society across Technology (SAT)
  • SAT Guide (Society across Technology): new business models based on new social needs

Technical information about Projects

"My Health Folder" OR-sarean Project: Osakidetza Network

O-sarean. Osakidetza en Red

For the My Health Folder project,ergolab has collaborated in the framework of the Osarean project, in the:

  • identification and detection of potential problems in the interaction and experience of use by the users themselves
  • Solving the problems of interaction and user experience
  • definition of new System features through the users
  • validation of System interfaces in terms of design and interaction by the users themselves
  • alignment of user goals with the goals of the project itself

All the players in the value chain have been involved in this project to have a holistic view of it and propose solutions that meet the needs of all the user groups.

Both the problems relating to the interaction and user experience as well as solutions and new features have been proposed by the users themselves through active participation in it. 174 citizens from all over the Basque Country have participated in the various phases of ergolab – My Health Folder project.

Sisteplant Project

Sisteplant

Sisteplant has worked over the past few years to develop new services that help the productive sector to increase its competitiveness, both at a technical as well as business level.

From a strategic point of view, the Transformation Strategy unit of Sisteplant supports its clients in the development of operational transformation processes aimed towards cost efficiency and increase of profitability.

Based on a quick diagnosis of value based on the "external investor" model, Sisteplant leads the entire transformation process.

Who is ergolab made up of?
Basque Government + GAIA + Tecnalia + Sinnergiak

THE ergolab INITIATIVE, DRIVEN BY THE DEPARTMENT OF ECONOMIC DEVELOPMENT AND COMPETITIVENESS OF THE BASQUE GOVERNMENT, THROUGH ITS INNOVATION DEPARTMENT, TOOK SHAPE AT THE BEGINNING OF 2012, AS PART OF THE BASQUE COUNTRY DIGITAL AGENDA 2015 FRAMEWORK, WHOSE MAIN GOAL IS TO PROVIDE COMPANIES THE DEVELOPMENT OF NEW PRODUCTS IN THE DIGITAL SECTOR THAT ENSURE THEIR EASE OF USE AND SATISFACTORY EXPERIENCE. TO CREATE MORE ACCESSIBLE AND EASY TO USE DIGITAL SERVICES OR PRODUCTS FOR THE CITIZENS.

A multidisciplinary consortium: technology, sociology, anthropology, industry and government.

To achieve this purpose, at ergolab we have defined a consortium that integrates all the players in the Information Systems value chain that the Living Lab methodology considers necessary.

On one hand is the Basque Government as an Administration that, as we mentioned earlier, to drive its Digital Agenda 2015 (Department of Economic Development and Competitiveness) plans to implement unique ICT innovation projects that have economic and social impact.

On the other hand, is GAIA, the Association of Industries for Electronic and Information Technologies in the Basque Country as a player that protects the interests and needs of developers and users of Information Systems.

Research and innovation is also represented in the consortium through Tecnalia Research & Innovation technological centre that deals with the technological and methodological aspects of Open Innovation guided by the User and User-Centred design.

And finally, there is Sinnergiak, Social Innovation Centre of the Basque Country University to close the value chain circle of the design process and development of Information Systems, that deals with the social and human aspects of innovation and, particularly in this case about innovation in Information Systems.

Contact us

DO YOU NEED OUR HELP?
DO YOU WANT TO COLLABORATE WITH ergolab?

Ergolab. User Research

GAIA

Portuetxe 14, 1º Edificio Ibaeta
20018 Donostia – San Sebastián
Google Maps
Tel: 902 54 03 21
Fax: (+34) 943 31 13 66
ergolab@gaia.es

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