This approach increases the likelihood that the products or services meet the needs of the client/user involved in the development process of these products/services to end-users.There are many Living Labs, based on the topic or industry group for which they are meant, but all of them are encompassed within the framework of European Network of Living Labs ENoLL. In case of ergolab, we make use of the potential offered by the end-users to improve the user experience and functionality of the Information Systems, something that we believe currently is critical due to the (increasing) importance of ICT's in our society.
ergolab methodology contemplates the phases and techniques to be implemented in innovation and /or redesign projects of Information Systems in order to ensure an optimal experience of Use of Systems and a correct interaction with the interfaces. This methodology is multidisciplinary: Combines techniques from areas such as Usability, Interaction Design, Information Architecture, Sociology and Anthropology
THROUGH THE IMPLEMENTATION OF ergolab METHODOLOGY IN THE DESIGN AND DEVELOPMENT OF INFORMATION SYSTEMS WE ARE ENABLE TO MEET THE REAL NEEDS OF THE USER, A BETTER USER EXPERIENCE AND, ULTIMATELY, ACCEPTANCE OF THE FINAL PRODUCT ON THE MARKET.
The Living Lab approach and the involvement of end users in the Information Systems provide many competitive advantages to the client. These more specific benefits may vary based on the project, as we adapt our methods, techniques and phases to their needs.
In any case, the overall benefits that the ergolab methodology offers are as follows:
For the My Health Folder project,ergolab has collaborated in the framework of the Osarean project, in the:
All the players in the value chain have been involved in this project to have a holistic view of it and propose solutions that meet the needs of all the user groups.
Both the problems relating to the interaction and user experience as well as solutions and new features have been proposed by the users themselves through active participation in it. 174 citizens from all over the Basque Country have participated in the various phases of ergolab – My Health Folder project.
Sisteplant has worked over the past few years to develop new services that help the productive sector to increase its competitiveness, both at a technical as well as business level.
From a strategic point of view, the Transformation Strategy unit of Sisteplant supports its clients in the development of operational transformation processes aimed towards cost efficiency and increase of profitability.
Based on a quick diagnosis of value based on the "external investor" model, Sisteplant leads the entire transformation process.
A multidisciplinary consortium: technology, sociology, anthropology, industry and government.
To achieve this purpose, at ergolab we have defined a consortium that integrates all the players in the Information Systems value chain that the Living Lab methodology considers necessary.
On one hand is the Basque Government as an Administration that, as we mentioned earlier, to drive its Digital Agenda 2015 (Department of Economic Development and Competitiveness) plans to implement unique ICT innovation projects that have economic and social impact.
On the other hand, is GAIA, the Association of Industries for Electronic and Information Technologies in the Basque Country as a player that protects the interests and needs of developers and users of Information Systems.
Research and innovation is also represented in the consortium through Tecnalia Research & Innovation technological centre that deals with the technological and methodological aspects of Open Innovation guided by the User and User-Centred design.
And finally, there is Sinnergiak, Social Innovation Centre of the Basque Country University to close the value chain circle of the design process and development of Information Systems, that deals with the social and human aspects of innovation and, particularly in this case about innovation in Information Systems.
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